Shipping Policy for 我的商店
Order Processing
At 我的商店, once your payment is confirmed, we require 1-3 business days to prepare and fulfill your order. Please note that during peak holiday seasons or special sales events, processing times may be longer than usual.
Shipping Timeframes
After we dispatch your order, typical delivery takes between 7-12 business days. Delivery durations depend on factors such as your location, customs handling, and local postal services, which may vary and occasionally cause delays.
Shipping Fees
Shipping charges are calculated based on the contents of your cart and clearly displayed at checkout before you complete your purchase. This ensures you know the exact shipping cost for your order upfront.
Tracking Your Shipment
Once your package ships, 我的商店 will send you tracking information via email. Please allow some time for the carrier’s tracking system to update the shipping status after your order has shipped.
Order Cancellation
If you must cancel your order, please contact us within 12 hours of placing it. Prompt cancellation requests allow us to halt fulfillment quickly. To initiate cancellation, email azuyjonas@gmail.com.
Returns and Refunds
- You may request a return within 14 calendar days after receiving your order.
- Customers cover return shipping fees unless the item received is defective, damaged, or incorrect.
- After we receive and inspect the returned merchandise, refunds will be issued within 5-10 business days.
Need Help?
If you have questions about your shipment or require further assistance with our shipping policy, please contact 我的商店 directly at azuyjonas@gmail.com.