Return & Refund Policy

Return & Refund Policy for 我的商店

Return Eligibility and Conditions

At 我的商店, you may request a return within 30 days after receiving your order. To qualify for a return, items must be:

Unused and unworn
In their original condition and packaging whenever possible

Returns that lack original packaging or show signs of wear, misuse, or physical damage may be denied reimbursement.

Items Ineligible for Return and Refund

The following products cannot be returned or refunded:

Tailored, customized, or made-to-order goods
Digital media, downloadable files, or virtual content
Store gift cards and reward vouchers
Discontinued, clearance, or final sale merchandise
Items damaged after delivery due to customer handling

How to Initiate a Return

To begin a return, please contact us within 30 days of delivery at azuyjonas@gmail.com. Include your order number, the item you wish to return, and your reason for the request.

Do not send any items back before receiving return instructions from us.

Handling Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, notify us immediately by sending photos and your order details to azuyjonas@gmail.com. We will assess the issue and advise on the next steps.

Return Shipping Costs

Return shipping fees are your responsibility except in cases where the item delivered is faulty, damaged, or incorrect. Shipping charges for returning eligible items will be disclosed during checkout.

Refund Process

Once we receive and inspect your returned item, we will confirm whether your refund is approved. Approved refunds are generally processed within 7-10 business days and credited to the original payment method. Please note that your bank or payment provider may take additional time to complete the refund posting.

Order Cancellation Policy

Cancellations are accepted only within 24 hours of placing your order. Contact us immediately at azuyjonas@gmail.com if you wish to cancel. After this window or once the order has been processed or shipped, cancellations may no longer be possible.